Consumer Duty dictates that you cannot cross-subsidise unprofitable clients with high-net-worth clients. Use this tool to input a client segment's profile to see if they meet your firm's minimum required margin.
Critical Deficit: You are losing money servicing this client segment. They require an immediate fee increase to a minimum flat fee of or they must be offboarded.
Below Target Margin: This segment is barely washing its face. Consider streamlining their service offering (e.g., removing cash-flow modelling, moving to remote-only reviews) to reduce delivery hours.
Profitable Segment: This client type meets commercial thresholds. Replicate this client avatar in your marketing efforts.